Privacy Policy

Welcome to Lolly Spins. This Privacy Policy outlines how Lolly Spins ("we", "our", or "us") collects, uses, processes, and protects your personal information when you use our website, services, and applications (collectively, the "Services"). We are committed to safeguarding your privacy and ensuring transparency in our data practices. By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your data and how we handle it.

This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA) and other relevant privacy legislation in jurisdictions where Lolly Spins operates. We regularly review and update our privacy practices to ensure they meet legal requirements and industry standards.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data such as your name, date of birth, address, email address, telephone number, and payment information (e.g., credit card details, bank account numbers). We collect this when you register an account, make deposits or withdrawals, or participate in promotions.
• Verification Information: To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, we may collect copies of identity documents (e.g., passport, driving license), proof of address (e.g., utility bills), and source of funds documentation.
• Transactional Data: Details of your betting activity, deposits, withdrawals, and other transactions conducted through our Services.
• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and time zone setting.
• Usage Data: Information about how you use our website and Services, such as pages viewed, time spent on pages, click patterns, and game preferences.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone call recordings, for quality assurance, training, and dispute resolution purposes.

Lolly Spins uses the collected information for several essential purposes:

• To Provide and Manage Services: This includes creating and maintaining your account, processing transactions, and delivering the gaming services you request.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and ensure the integrity of our Services. This includes conducting due diligence checks required by our licensing authority.
• To Improve Our Services: Analyzing usage patterns and feedback helps us enhance our website functionality, game offerings, and overall user experience.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Marketing and Promotions: With your consent, we may send you information about promotions, bonuses, new games, and other offers that might be of interest to you. You can opt out of marketing communications at any time.
• Legal and Regulatory Compliance: To comply with our legal obligations, including reporting to regulatory bodies and enforcing our terms and conditions.
• Responsible Gaming: To identify and assist players who may be experiencing gambling-related harm, in line with our responsible gaming policies.

We process your personal data based on several legal grounds, depending on the specific purpose for which the information is collected:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Lolly Spins is subject, such as anti-money laundering laws, age verification requirements, and regulatory reporting.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where consent is not required), and improving our Services.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for specific marketing communications. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Lolly Spins may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data analytics, IT infrastructure, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Legal Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law or to comply with our licensing obligations, including for fraud prevention, anti-money laundering, and responsible gaming purposes.
• Affiliates and Group Companies: Your data may be shared with companies within our corporate group for operational, administrative, and internal reporting purposes, always under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Professional Advisors: We may share data with our professional advisors, such as lawyers, auditors, and consultants, for legal, financial, or operational advice.

We do not sell your personal data to third parties for their marketing purposes.

Lolly Spins implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data transmission between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized employees and service providers on a need-to-know basis.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receives regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we continuously work to improve our security posture.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Lolly Spins uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring users find what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our website, allowing us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by:

• The duration of your account with Lolly Spins.
• Legal and regulatory obligations, such as anti-money laundering laws, which typically require retaining transaction data and identity verification documents for a specific number of years after account closure.
• The need to resolve disputes, enforce our agreements, or protect our legal rights.
• Specific consent given for certain data processing activities.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Lolly Spins operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws as your home jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Relying on your explicit consent for specific transfers, where appropriate.

We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Our Services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). Lolly Spins does not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information from our records.

If you believe that a child has provided us with personal information, please contact us immediately.

Lolly Spins may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this policy indicates when the latest revisions were made.

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Please use our registered office address, if required for formal correspondence]

We are committed to resolving any complaints about our collection or use of your personal data. If you feel that your concerns have not been adequately addressed, you have the right to lodge a complaint with your local data protection supervisory authority.