Responsible Gambling

Lolly Spins is dedicated to providing a safe, enjoyable, and responsible gaming environment for all our players. We understand that for most individuals, gambling is a form of entertainment, a pastime enjoyed within personal limits. However, we also recognise that for a small percentage of people, gambling can become a problem. Our commitment to safer gambling is fundamental to our operations and is integrated into every aspect of our platform, from our game design to our customer support.

We adhere strictly to the regulations set forth by our licensing authority, ensuring that we meet and exceed industry standards for player protection. This includes implementing various tools and resources designed to help you manage your gaming activity effectively. We believe that an informed player is a responsible player, and we strive to provide you with all the necessary information and support to make positive choices about your gambling habits. Your well-being is our priority at Lolly Spins.

Identifying the signs of problem gambling, whether in yourself or someone you know, is the first step towards seeking help. Problem gambling is not just about losing money, it is about losing control over one's gambling behaviour and the negative impact it has on various aspects of life. It can affect finances, relationships, work, and overall mental health.

Some common indicators include:

• Spending more money and time on gambling than intended.
• Feeling a need to be secretive about gambling activities.
• Gambling to escape from problems or feelings of anxiety, guilt, or depression.
• Chasing losses, meaning trying to win back money that has been lost.
• Borrowing money or selling possessions to fund gambling.
• Neglecting responsibilities at work, school, or home due to gambling.
• Becoming irritable or restless when trying to cut back or stop gambling.
• Lying to family and friends about the extent of gambling involvement.

If you recognise any of these signs, it may be time to consider taking action. Lolly Spins provides resources to assist you.

Gambling should always be viewed as a form of entertainment, not a way to make money or recover from financial difficulties. To keep your experience with Lolly Spins enjoyable and under control, we recommend following these guidelines:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you cannot afford to lose.
• Set a time limit: Determine how long you will play and adhere to that limit. Breaks are essential.
• Do not chase losses: Accept that losses are part of gambling. Trying to win back lost money often leads to further losses.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a variety of hobbies and interests.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not view gambling as a solution to financial problems: Gambling is not a source of income.

By following these principles, you can help ensure that your time at Lolly Spins remains a positive and controlled experience.

Lolly Spins offers various tools to help you manage your gambling activity proactively. These limits are designed to give you greater control over your spending and playing habits.

• Deposit Limits: You can set a maximum amount of money you can deposit into your Lolly Spins account over a specified period, such as daily, weekly, or monthly. Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: This feature allows you to set a maximum amount of money you are willing to lose over a defined period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: You can also set a limit on the total amount of money you can wager over a daily, weekly, or monthly period. This helps manage the overall volume of your betting activity.

You can set or adjust these limits at any time through your account settings. Any increase to a limit will typically take effect after a cooling-off period, as required by our licensing authority, allowing you time to reconsider. Decreases to limits usually take effect immediately. We encourage all players to utilise these tools as part of a responsible gaming strategy.

If you feel you need a short break from gambling, Lolly Spins provides Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period.

• Time-Out: This option allows you to take a short break from gambling, typically ranging from 24 hours to a few weeks. During a Time-Out, you will be unable to log into your account, deposit funds, or place bets.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period can be set for slightly longer durations, such as one month. This provides a more extended break from gaming activities on Lolly Spins.

During a Time-Out or Cool-Off period, you will not receive any promotional or marketing communications from Lolly Spins. Once the chosen period expires, your account will automatically reactivate, and you will regain full access. These options are valuable tools for regaining perspective and control over your gaming habits.

For individuals who feel their gambling has become a serious problem, or who wish to take a more significant break, Lolly Spins offers a comprehensive Self-Exclusion programme. Self-exclusion is a voluntary decision to prevent yourself from accessing your gambling account for a longer, predetermined period.

You can choose to self-exclude for periods ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your Lolly Spins account will be immediately closed, and you will be unable to log in or access any services.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• All marketing and promotional materials from Lolly Spins will cease.
• Any remaining funds in your account, subject to withdrawal policies, will be returned to you.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has fully elapsed. We strongly recommend considering self-exclusion if you believe gambling is negatively impacting your life. Our customer support team can assist you in setting up a self-exclusion and provide further guidance.

Lolly Spins is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We employ robust age verification procedures to ensure that no one under the legal age can access our platform.

During the registration process, all new players are required to provide their date of birth and undergo identity verification checks. We utilise third-party services to confirm the age and identity of our players. Any attempt by a minor to register or gamble will result in the immediate closure of the account and forfeiture of any winnings.

We also encourage parents and guardians to take an active role in protecting minors from accessing gambling sites. Consider installing internet filtering software to block access to gambling websites. Keep your Lolly Spins account details confidential and do not leave children unsupervised with devices logged into your account.

To help you keep track of your playing time and spending, Lolly Spins offers Reality Checks and Session Reminders. These tools are designed to provide periodic alerts during your gaming sessions.

• Reality Checks: You can set a frequency for a pop-up message to appear on your screen while you are playing. This message will inform you how long you have been playing during that session, and often details your wins and losses during that period. You will then have the option to continue playing or log out.
• Session Reminders: Similar to Reality Checks, Session Reminders allow you to set a specific duration, after which a notification will appear, prompting you to consider taking a break or ending your session.

These reminders serve as a useful prompt to step away from the screen, assess your activity, and make conscious decisions about continuing to play. You can adjust the frequency or disable these features through your account settings, though we recommend keeping them active as a responsible gaming practice.

Understanding your relationship with gambling is a crucial step towards responsible play. Lolly Spins encourages you to regularly assess your gambling habits. We provide a self-assessment questionnaire to help you reflect on your behaviour and identify any potential risks.

This questionnaire is designed to be a personal tool, not a diagnostic one. It asks a series of questions about your gambling patterns, feelings, and the impact gambling has on your life. Your responses are confidential and are not stored by Lolly Spins.

If your self-assessment indicates that you might be experiencing difficulties with your gambling, we strongly advise you to consider utilising the responsible gaming tools available on Lolly Spins, such as deposit limits, time-outs, or self-exclusion. Additionally, seeking professional help and support from specialist organisations can provide invaluable guidance and assistance. Remember, recognising a potential problem is a sign of strength, and help is available.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)