KYC og sannprófun

At Lolly Spins, verifying your identity is a fundamental part of our commitment to maintaining a secure, fair, and responsible gaming environment. This process is not merely a formality, it is a critical measure that protects both you, our valued player, and Lolly Spins from various risks. We are legally obligated by our licensing authority to confirm the identity of our customers. This helps prevent fraud, money laundering, and underage gambling, ensuring that Lolly Spins remains a trusted and compliant platform for entertainment.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our clients. It involves collecting and reviewing specific documentation to confirm who you are. This regulatory requirement is standard practice across the financial services industry and online gaming. For Lolly Spins, KYC is an essential tool in combating financial crime and upholding the integrity of our services. It allows us to understand our customers better and tailor our services responsibly, all while adhering to strict data protection principles.

Verification is a multi-stage process that may be triggered at different points during your interaction with Lolly Spins. You will typically be asked to complete an initial verification step upon registration. Further verification may be required when you:

• Make your first deposit or withdraw funds.
• Reach certain deposit or withdrawal thresholds, as mandated by our licensing authority or internal risk policies.
• Change significant personal details on your account.
• Exhibit unusual or suspicious transaction patterns.
• Are selected for a routine compliance check.
• Are requested by our regulatory body to provide additional information.

We aim to make this process as unobtrusive as possible, but please understand that these checks are non-negotiable for continued use of Lolly Spins.

To comply with our regulatory obligations, Lolly Spins may request several types of documents from you. These requests are always made with your security and privacy in mind. The specific documents required can vary based on your jurisdiction and the nature of the verification needed. However, they generally fall into the following categories:

• Proof of Identity (e.g., passport, national ID card)
• Proof of Address (e.g., utility bill, bank statement)
• Proof of Payment Method (e.g., redacted bank statement, screenshot of e-wallet)
• Source of Funds/Wealth documentation (in specific circumstances)

All documents must be valid, legible, and show all relevant details clearly. We will provide clear instructions on how to submit these documents securely.

For proof of identity, Lolly Spins requires a government-issued photographic identification document. This document must be current, not expired, and clearly show your full name, date of birth, photograph, and signature. Acceptable forms of ID include:

• Passport: The full photo page.
• National Identity Card: Both the front and back of the card.
• Driving Licence: Both the front and back of the licence.

The name on your identification document must exactly match the name registered on your Lolly Spins account. Any discrepancies will lead to delays in the verification process.

To verify your residential address, we require a document that clearly displays your full name and current residential address. This document must be dated within the last three months. Acceptable documents for proof of address include:

• Utility Bill: (e.g., electricity, water, gas, internet, landline phone bill, but not mobile phone bills).
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement.
• Government-issued letter: (e.g., tax statement, social security statement).

Please ensure that the document is issued to you at the address registered on your Lolly Spins account and is not older than three months from the date of submission.

To ensure that the funds used on Lolly Spins originate from legitimate sources and belong to the account holder, we may request verification of your payment methods. The specific requirements depend on the method you use:

• Credit/Debit Cards: A copy of the front of the card, showing the first six and last four digits of the card number, your name, and the expiry date. The middle eight digits and the CVV/CVC code on the back should be obscured for your security.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking, clearly showing your name, account number, and the bank's logo.
• E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account profile page, clearly displaying your name and account ID/email address associated with the account.

This step is crucial for preventing unauthorised use of payment instruments and for compliance with anti-money laundering regulations.

In certain circumstances, particularly when transactions involve significant sums, Lolly Spins is legally required to conduct Enhanced Due Diligence (EDD). This may include requesting documentation to verify the source of your funds or wealth. This is not a common request, but it is a necessary part of our regulatory compliance. Examples of documents that may be requested include:

• Payslips or employment contracts.
• Bank statements showing accumulated savings.
• Proof of inheritance or sale of assets.
• Company accounts or dividend statements.

We understand that these requests are highly sensitive. All information provided for EDD purposes is handled with the strictest confidentiality and used solely for compliance with our legal obligations.

Once you submit your documents to Lolly Spins, our dedicated verification team reviews them promptly. We strive to complete all verification checks within 24 to 72 hours. However, during peak times or if additional information is required, this timeframe may be extended. We will notify you via email or through your Lolly Spins account of the status of your verification. If any documents are unclear, incomplete, or invalid, we will contact you with specific instructions on what is needed to proceed. It is important to respond to these requests as quickly as possible to avoid delays in your account activities, such as withdrawals.

Lolly Spins takes the security and privacy of your personal documents very seriously. All documents submitted for verification are stored securely in encrypted databases, accessible only to authorised personnel. We adhere to stringent data protection regulations, including the General Data Protection Regulation (GDPR), ensuring that your information is processed lawfully, fairly, and transparently. Your documents are used solely for the purpose of identity verification and compliance with our legal and regulatory obligations. We will never share your personal information with third parties for marketing purposes.

Lolly Spins operates under strict Anti-Money Laundering (AML) policies and procedures. Our KYC and verification processes are integral to our AML framework. By verifying your identity and the source of your funds, we actively deter and detect any attempts to use our platform for illicit activities. We report any suspicious transactions or activities to the relevant authorities, as required by law. This commitment to AML compliance safeguards the integrity of the financial system and protects Lolly Spins and its players from criminal exploitation.

Preventing underage gambling is a paramount responsibility for Lolly Spins. Our terms and conditions strictly prohibit individuals under the legal gambling age (18 years or the age specified by your jurisdiction, whichever is higher) from opening an account or participating in any gaming activities. Our verification process includes robust age verification checks. Any account found to belong to a minor will be immediately closed, and any funds or winnings forfeited. We employ various tools and measures to detect and prevent underage access, including third-party age verification services and manual document review.

While we strive for a smooth verification process, delays can occur if documents are unclear, expired, or if further information is needed. If your verification is delayed, we will contact you to explain the reason and guide you on the next steps. In cases where verification is ultimately unsuccessful, despite multiple attempts and submissions, Lolly Spins reserves the right to suspend or close your account. This decision is made to comply with our regulatory obligations and maintain the security of our platform. We will communicate any such decision clearly and provide information on any available recourse, where applicable.

If you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is available to help. You can reach us through:

• Live Chat: Available directly on the Lolly Spins website for immediate assistance.
• Email: Send your queries to our support email address, and we will respond as quickly as possible.

Please do not hesitate to contact us. We are here to ensure your experience with Lolly Spins is secure, enjoyable, and compliant with all necessary regulations.